Return Process

Submitting this form is a request for a return and does not guarantee approval. Your request will be reviewed according to our return policy.

Please do not ship your order until your return request has been approved and you have received return instructions.

Learn More About Return Policy

Step 1: Submit Your Return Request

Complete the return request form with accurate and complete information. Please double-check your order number, contact details, and reason for return before submitting the form.

Step 2: Wait for Approval

We will review your request and contact you within 3 business days.

Please check your inbox, spam, junk, and promotions folders for our response. If you do not receive an email within this timeframe, please contact us at: ideluxecookware@gmail.com

Step 3: Pack Your Return

Return packing steps: box the retail package, label the outer box, seal and photograph it

Once your return request has been approved, please follow the steps below to prepare your package for return.

Step 1: Pack Securely

Place the product, all accessories, and the original retail box inside a sturdy outer shipping box.
Do not use the original retail box as the shipping box, as damage to the retail packaging during transit may make the product unsuitable for resale.

Step 2: Attach the Return Label

Attach the return label flat and securely to the outer shipping box only, not the original retail box.
Cover or remove all previous shipping labels, addresses, and barcodes.
Make sure the new label and barcode are fully visible, clearly readable, and not folded over any edges.

Step 3: Seal and Take Photos

Seal the outer shipping box securely with packing tape.
Before shipping, take a clear photo showing the sealed package and the attached return label.
Send us the photo before shipping. This photo serves as valuable evidence of the package's condition before shipment and may help resolve issues that arise during transit or warehouse inspection.

Important Note:

Need an Outer Box? If you don't have a suitable outer shipping box, please check with your shipping carrier or local post office for packaging options.

Step 4: Ship Your Return

1. Ship Your Package

Ship your package using the return address and shipping instructions provided in your approval email or on the return label.

2. Provide Tracking Information

After shipping, send us the tracking number and keep your shipping receipt until the return process is complete.

Important Notes:

Lost or Delayed Returns: DELUXE is not responsible for returns lost or delayed due to incorrect shipping addresses or improperly attached, damaged, or unreadable return labels.
Return Shipping Costs: For returns due to personal preference, a change of mind, or incorrect size selection, customers are responsible for paying the return shipping costs when shipping their packages.

Step 5: Refund Processing

Once your returned package arrives at our warehouse, it will undergo an inspection to ensure it meets our return policy requirements.

Warehouse Inspection: The inspection process typically takes around 7 business days after delivery. However, it may take longer during the busy holiday season.

Refund Processing: Once your return passes inspection, we will process the approved refund within 10 business days.

Refund Arrival: Refunds will be issued to your original payment method. After we issue the refund, it may take additional time for your bank or payment provider to process the transaction and credit your account.

If more than 15 business days have passed since your refund was approved following warehouse inspection and you have not received your refund, please contact us at ideluxecookware@gmail.com.