How Can We Help You?

No. DELUXE is an independent cookware brand. We design, manufacture, and sell our own products under the DELUXE name, and we advertise and sell them through our official store and authorised partners. We are not affiliated with, endorsed by, sponsored by, or authorised by any other cookware brand, and we do not manufacture, distribute, or provide after-sales service for products sold under another name.

Learn More About DELUXE here.

Orders can be cancelled directly from your account within (1) hour of being placed. To cancel, sign in to your account, open the order, and select "Cancel Order." 

Learn more about our Shipping Policy here.

If you are unable to cancel within the window and no longer wish to keep the order, you may request a return once the order has been delivered. 

Please refer to the Return Process for details.

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Learn More Here: Return Policy

Due to a distributed warehouse system, items may ship separately if the warehouse nearest you has only some products in stock. The remaining items may be transferred from another facility before shipping. 

If they haven’t arrived within 7 days, contact us with your order number. If an item was missed, we’ll promptly send a replacement.